Refund policy

RODAFIX Return & Refund Policy

Last updated: October 29, 2026

At RODAFIX, customer satisfaction is important to us. If you are not completely satisfied with your purchase, our return and refund policy explains how to request a return and what to expect throughout the process.

1. Return Window

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy and any applicable consumer protection laws.

To be eligible for a standard return, your item must be:

• Unused and in its original condition.
• In its original packaging, with any original tags or accessories included, where applicable.
• Accompanied by proof of purchase, such as your order confirmation or receipt.

Items may be inspected to verify their condition. These requirements do not limit any rights you may have under applicable consumer protection laws.

2. How to Request a Return

To start a return, please email us at roodafix@gmail.com with the following information:

• Your order number.
• The reason for your return.
• Photos or videos, if your item is damaged, defective, or incorrect.

Please wait for our approval and return instructions before sending any item back.

Once your return request is approved, we will provide the appropriate return instructions, including the return shipping address. Return destinations may vary depending on the item and circumstances.

Please do not send items to the address shown on your shipping package without first receiving our instructions. Unauthorized returns may experience processing delays.

3. Return Shipping Costs

For returns due to a change of mind, ordering the wrong size, or other personal preferences, the customer is responsible for return shipping costs unless applicable law requires otherwise.

For items that arrive defective, damaged, or incorrect, please contact us before returning the item. We will review the issue and provide an appropriate solution in accordance with this policy and applicable law. Where we are responsible for the problem, we will cover reasonable return shipping costs when a return is required.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been resolved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item arrives damaged, defective, or different from what you ordered.

Email roodafix@gmail.com with your order number, a description of the problem, and clear photos or videos showing the issue.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, repair where appropriate, or refund, depending on the circumstances and applicable law.

Please contact us before attempting repairs or discarding the item or its packaging.

5. Non-Returnable Items

Certain items may not be eligible for a standard change-of-mind return, including:

• Gift cards.
• Personalized or custom-made items, where applicable.
• Items that cannot be returned for legitimate health or hygiene reasons after being unsealed, where permitted by law.

These exclusions do not apply where a return, refund, or other remedy is required by applicable consumer protection laws.

Sale items: Items purchased on sale remain eligible under our standard return policy, subject to the same conditions and any applicable legal requirements.

6. Exchanges

If you need a different size or replacement item, please contact us at roodafix@gmail.com.

Depending on availability and the circumstances, we may recommend an exchange, replacement, or return followed by a new order.

If the item you received is defective or incorrect, please contact us before placing another order so we can review the issue and help you find the appropriate solution.

7. Orders Shipped to the United Kingdom and Other International Destinations

Customers purchasing from outside the United States may have additional rights under the consumer protection laws applicable to their location.

For eligible UK distance-selling purchases, customers generally have 14 days from receiving the goods to notify the seller that they wish to cancel, followed by a further 14 days to return the goods. Certain exceptions may apply.

Our 30-day return policy does not replace or restrict any mandatory cancellation, return, refund, or other consumer rights that apply to your purchase.

For international returns, please contact us before shipping the item so we can provide the correct instructions.

8. Refunds

Once we receive your returned item, where a physical return is required, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

For standard returns, we aim to process approved refunds within 10 business days after the return has been received and inspected. Your bank or payment provider may require additional time to post the funds to your account.

For cancellations and refunds subject to mandatory legal deadlines, we will comply with the applicable requirements.

If more than 15 business days have passed since we confirmed your refund, please contact us at roodafix@gmail.com.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at roodafix@gmail.com and include your order number.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, you may request a return in accordance with this policy and any applicable legal rights.

Nothing in this section limits any statutory cancellation rights you may have.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Store: RODAFIX
Email: roodafix@gmail.com

We will do our best to review your request and help resolve the issue as promptly as possible.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.